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Policy Please.
Click Here for Printable
Exchanges/Returns
Our Exchange/Return Policy:
We understand that sometimes you
may need to return or exchange
an item. That’s why we offer a
30-day* 100% satisfaction
guarantee. If you are
not satisfied with your
purchase, you may return unworn
merchandise with all tags
attached within 30 days for an
exchange or refund. Any credits
or charges will be issued to the
credit card used for the
purchase unless you instruct us
otherwise. Please allow us 10-14
business days to receive and
process your return.
In the unlikely event you receive damaged or
incorrect items, simply
contact our customer
service department
and request a pre-paid return label. Upon
receipt of the label, return the item(s) along
with a note of explanation. Our mistake will
cost you nothing. (866.515.1257)
*We cannot accept returns of certain
items, including:
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Any item that is worn or laundered.
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All Underwear are final sale according to
state law.
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We suggest you do not wear perfume or
deodorant when trying on your purchase.
These can leave marks or scents, which may
make the item non-returnable.
We will only issue partial refunds for
the return of certain items including:
-
If more than 30 days have passed since your
package shipped and you would like a refund
of your items, we reserve the right to
accept or refuse them. If accepted, a $10 or
20% re-stocking fee (whichever is greater)
will be deducted from your refund.
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Any order returned in whole or in part that
included free shipping (and falls under the
free shipping purchase minimum) will have a
standard shipping charge deducted
from the refund, this includes items sold as
“FREE SHIPPING”.
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Any RETURN of 5 items or more will
incur a restocking fee of 20% as well as the
normal applicable shipping fees.
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Any return qualifying for a discount that
after exchange/ refund does not qualify for
said discount, the difference will be
deducted.
Returns must be received within 30 days of the
shipment date along with the enclosed return
form. Address your package to:
Attn: Exchange/Returns Dept. (Choose One
Please)
C & R Marketing & Dist.
2718 Summers St
Kennesaw, GA 30144
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